If, for any reason, you are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
If you would like to cancel your order, please inform us of by:
Email: [email protected]
Phone number: +31 6 24174522
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
In order for the goods to be eligible for a return, please make sure that:
The following goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:
AlicePearls
Pijlkruidveld 41
2492 LB
Den Haag
The Netherlands
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Once your return is received and inspected, we will send you an email to notify you the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days of when we received your returned goods.
If you would like to exchange the goods, please contact us:
By email: [email protected]
By phone number: +31 6 24174522
